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Technical Support

Telephone: 1-800-889-5937

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.

Frequently Asked Questions

  • How much content is in the database?

  • The latest numbers for titles and hours included are listed on the homepage. You can also view "Browse Series and Titles" to see a full list of all titles available. Subscribe to our feed by clicking on the RSS icon on the homepage to receive updates on the latest content added.

  • Can I use Boolean operators?

  • Yes, you can use Boolean operators in any search field.

    AND Operator

    The AND operator retrieves all cases where words, phrases, and their variations appear in the same specified context (e.g., Kennedy AND Vietnam). As you enter more search terms, fewer results will be retrieved but each result will be of higher relevance.

    OR Operator

    The OR operator retrieves all instances where individual words or phrases appear (e.g., Kennedy OR Vietnam).

    NOT Operator

    The NOT operator retrieves instances where one chooses to exclude a word from a search (e.g., Kennedy NOT Vietnam).

    Rules of thumb using Boolean Operators

    1. Entering more search terms into an 'AND' search will reduce the number of results and help you to focus in on the most relevant matches.

    2. Entering more search terms into an 'OR' search will increase the number of results and is particularly useful when you want to include synonyms of your main search term.

  • What is an RSS feed?

  • RSS (Really Simple Syndication) is a popular way to keep updated on what is new with a web site without having to continually visit the site. RSS feeds contain headlines and links to web pages which contain additional information. In the case of Alexander Street Press databases, the RSS feed will deliver new and featured titles recently added to the product. If you are waiting for a specific author to be added to the product, for example, the RSS feed will deliver that alert to you.

    How can I receive RSS feeds?

    Applications known as aggregators, news readers, or feed readers can retrieve, update, and display RSS feeds from any site. A number of news readers are available to download at not cost. Google has compiled a list of readers which you may find helpful.

    How do I subscribe to a feed?

    Click on the feed icon .

    Copy and paste the URL for the feed into the address field in your news reader (see above).
    That's it! Simply check your news reader regularly to receive updates from the particular Web page you have subscribed to.